Front Office Supervisor

About the role

The Front Office Supervisor is responsible for managing guest check‑ins, handling payments, and ensuring a smooth front desk operation at the EDITION hotel in Reykjavik. This role combines guest service excellence with supervisory duties to support the team and maintain high standards.

Key responsibilities

• Process all guest check‑ins, verify identity, assign rooms, issue keys and handle all payment types.
• Maintain accurate guest accounts, enter Marriott Rewards information, and ensure rates match market codes.
• Compile daily reports, complete cashier and closing reports, and balance receipts.
• Assist guests with directions, property information and special requests, coordinating with other staff as needed.
• Support management in training, evaluating, counseling and motivating front‑desk employees.
• Follow safety, security and accounting procedures, including loss‑prevention reporting.

Required profile

• High school diploma or equivalent.
• At least 1 year of related front‑office experience.
• Minimum 1 year of supervisory experience.
• Ability to stand, walk and lift objects up to 10 lb.
• Professional appearance, strong communication skills and confidentiality.