Infrastructure and Network Engineer

About the role

The Infrastructure and Network Engineer has a strong cloud focus and proactively guides and resolves support cases that IT Support Specialists cannot handle. The role provides technical support across the organization by administering, maintaining, monitoring and troubleshooting cloud, infrastructure, network systems and services, working with colleagues, Cybersecurity and service providers to prioritize work by business impact, urgency and security risk.

Key responsibilities

• Administer end-user platforms: workstations, client software, application distribution, antivirus, patching, configuration compliance and workstation security.
• Escalate and resolve critical incidents, analyze infrastructure incidents, find root causes and implement approved resolutions.
• Administer Microsoft 365 services and design, implement and maintain Microsoft Azure and on-premises server infrastructure, including backups and restore testing.
• Design and maintain LAN, WAN, wireless and Azure virtual networks, including site connectivity, hybrid integration, routing, private connectivity and network security.
• Maintain network equipment, monitor capacity, availability, performance and security, and manage firewalls, intrusion detection and prevention, advanced threat protection, authentication and access control.
• Support identity and access controls, incident investigation, containment, remediation and recovery, and risk assessments, audits and disaster-recovery activities.
• Follow ITIL-aligned incident, change and problem management, keep technical documentation and knowledge base, and evaluate new technologies with Cybersecurity and Infrastructure teams.

Required profile

• Degree, diploma or professional certification in Computer Science, Information Technology or a related field, or seven or more years of relevant IT, infrastructure, network or systems administration experience.
• Strong experience administering Windows endpoints, Microsoft 365, user and device services, application deployment and support tooling.
• Strong experience with Microsoft Azure, on-premises and hybrid infrastructure, including backup, recovery, resilience and automation.
• Strong experience with LAN, WAN, wireless, Azure virtual networks, secure hybrid connectivity and network equipment.
• Practical experience with endpoint, identity and network security controls, vulnerability remediation, patching, secure configuration, firewalls, segmentation, VPNs and secure remote access.
• Knowledge of ITIL-aligned service management, information security, data protection, access control and change management.
• Ability to write clear technical documentation, work independently, lead technical work and collaborate with internal teams, system owners, vendors and service providers in English.

Desirable

• Experience with Microsoft Intune, Entra ID, application distribution, endpoint management and asset management.
• Advanced Azure networking, cloud governance, monitoring, security, automation and hybrid integration.
• Azure certification plus a networking certification such as Cisco or Fortinet.
• Experience supporting IT services in a regulated environment.