Support Associate – Part‑time

About the role

Wolt is looking for a part‑time Support Associate to join its customer service team in Reykjavik. You will work 10 hours per week, primarily during evenings and weekends, helping customers, couriers and restaurant partners via chat and phone.

Key responsibilities

• Assist customers, couriers and restaurants through live chat and telephone support.
• Ensure the delivery service runs smoothly by handling inquiries and resolving issues promptly.
• Collaborate with the service team and other departments to improve support processes.
• Maintain service quality during peak hours, covering shifts from 17:00 on weekdays and from 11:30 on weekends.

Required profile

• Excellent communication skills with a personal touch and strong service orientation.
• Ability to adapt quickly, learn fast and manage multiple tasks in a fast‑paced environment.
• Fluent Icelandic and good English proficiency.
• Willingness to work on‑site at Wolt’s office in Ármúla, Reykjavik.

Required skills

What we offer

• Cashback on every Wolt order.
• Employee wellbeing program.
• Access to Wolt’s internal development courses.
• Regular social events and team activities.