Associate Director, Away From Home Group Customers - Hot Beverages

About the role

CCEP is looking for an Associate Director to lead its international hot beverages strategy across Away From Home channels. Working closely with markets, The Coca-Cola Company, Costa Coffee and key internal stakeholders, the role helps deliver growth, strengthen customer partnerships and scale best practices across the business. It is a highly visible position with the chance to influence enterprise-wide customer strategies and support major commercial negotiations.

Key responsibilities

• Coordinate international customer strategies across priority hot beverages channels, keeping them aligned across markets and functions
• Identify high-value growth opportunities and support multi-year account plans that deliver sustainable, profitable growth
• Represent CCEP in strategic customer discussions and shape enterprise-wide customer priorities
• Coordinate CCEP's position during international negotiations led by The Coca-Cola Company and Costa Coffee, bringing together input from markets and functional teams
• Support joint business planning and the implementation of agreed customer initiatives
• Develop and embed tools, frameworks and standards that help markets win and grow international accounts
• Drive cross-market customer programmes and share successful approaches
• Monitor performance, measure programme impact and identify ways to accelerate growth
• Build partnerships across Commercial, Revenue Growth Management, Sustainability, Finance, Strategy and Transformation teams
• Translate customer insights and industry trends into recommendations for portfolio, innovation, service and commercial strategy
• Lead and contribute to enterprise commercial projects in a matrix organisation

Required profile

• Significant experience in Away From Home, Key Account Management, Commercial Leadership or a related commercial environment
• Strong knowledge of the coffee and hot beverages category, ideally in an FMCG or customer-facing commercial setting
• Experience influencing complex customer partnerships, negotiations and joint business planning across multiple markets and stakeholders
• Track record of delivering growth through strong internal and external relationships
• Experience working across countries, functions or matrix organisations
• Degree in Business, Marketing, Management or a related field, or equivalent relevant experience
• Fluent English; additional languages are beneficial

Required skills

• Commercial acumen balancing strategic thinking and operational delivery
• Stakeholder management, communication and presentation skills, including engagement with senior audiences
• Ability to navigate change, manage ambiguity and stay focused on outcomes
• Collaborative approach, growth mindset and commitment to continuous learning