Professional Services Engineer

About the role

VAST Data, a data platform company for the AI era, is looking for a Professional Services Engineer to deliver a pristine first experience of its products. The role covers onsite activities across the install base, including hardware rack, stack, cable and label, VAST software installation, cluster relocation and expansion, and occasional break-fix requests. It also involves helping train VAST partners and supporting Customer Support.

Key responsibilities

• Install, configure, test and troubleshoot the VAST Data solution in customer environments so it is fully operational and meets performance standards.
• Collaborate with internal teams to give input on product development and process improvement.
• Keep up to date with industry trends, emerging technologies and best practices in AI and storage, and with the latest VAST software releases.
• Contribute expertise to training and runbooks for VAST partners and Customer Support.

Required profile

• 5+ years of experience in a similar technical role, with expertise in data storage technologies such as SAN, NAS, DAS and cloud storage.
• Demonstrated experience designing and implementing data storage solutions in complex environments.
• Ability to work independently, manage multiple priorities in a fast-paced environment, and travel 75% of the time; must live near a major international airport.
• Able to safely lift 65-90 lbs.

Required skills

• 2+ years of Linux command-line experience.
• Familiarity with virtualization and containerization, including VMware and Docker.
• Familiarity with networking, switch configuration and troubleshooting.
• Strong analytical, problem-solving and customer service skills, with excellent written and verbal communication.