Floor Manager – Retail Store Leadership

About the role

As a Floor Manager you will lead a passionate retail team to deliver exceptional customer experiences and drive store performance. You will set the tone for a welcoming, inspiring environment while ensuring operational excellence on the shop floor.

Key responsibilities

• Deliver high‑level customer service through expert styling advice, strong product knowledge, and an engaging store experience.
• Analyse sales data and collaborate with the Store Manager to maximise department performance.
• Lead, motivate and develop a team of Sales Advisors to meet service and presentation standards.
• Support recruitment, onboarding and training of new team members.
• Identify and nurture future talent, contributing to development plans.
• Oversee daily store operations, ensuring efficiency and brand‑standard alignment.
• Act as a brand ambassador, delivering the best possible experience for every customer.
• Step into the Store Manager role when required to ensure continuity.

Required profile

• Previous retail experience with solid knowledge of store operations and standards, preferably in fashion.
• Customer‑focused mindset with a genuine passion for product and service.
• Strong communication skills, able to give clear direction and constructive feedback.
• Adaptable and flexible, comfortable working varied hours including evenings, weekends and holidays.
• Proven ability to organise and motivate teams in fast‑paced environments.
• Analytical thinking with understanding of key retail KPIs.

Required skills

What we offer

• Full‑time permanent contract (38.75 hours per week).
• 25% staff discount across all H&M Group brands, in‑store and online.
• Participation in the H&M Incentive Program (HIP) with performance‑based rewards.
• Opportunities for personal and professional development.